FAQ

Questions we get on a regular basis.

What is db Infinity and what are the benefits?
The Digitus db Infinity Maintenance Program ensures that your biometric access control system is always up and running with the latest Digitus technol...
Tue, 9 Dec, 2014 at 12:36 PM
Digitus Product Guide
Product Guide is attached
Tue, 9 Dec, 2014 at 12:37 PM
Is biometric fingerprint storage an invasion of privacy?
Rather than storing fingerprints, Digitus systems create and store biometric fingerprint templates for recognition – the actual fingerprint is in no way rec...
Wed, 12 Nov, 2014 at 2:49 PM
What is the standard warranty on your products?
All products come with a 12-month limited hardware warranty
Wed, 12 Nov, 2014 at 2:52 PM
Will you install the technology or do I need to hire someone to complete the installation?
Most of the Digitus partners/resellers offer installation services. Many customers also choose to self-install.
Wed, 12 Nov, 2014 at 2:54 PM
What internal ports need to be opened to allow communication?
Wed, 12 Nov, 2014 at 3:14 PM
What is "dual-custody" and how does it work?
Dual-custody, also known as dual-authentication, requires two people to authenticate to gain access to a secure area/cabinet.
Wed, 12 Nov, 2014 at 2:55 PM
What happens if the network is down or the software is closed?
Authentication is done at the device level. Each device can also store up to 60,000 events locally.
Wed, 12 Nov, 2014 at 2:57 PM
Does the finger have to be a “live finger”?
Yes. The finger sensor uses a number of techniques to determine a live finger.
Wed, 12 Nov, 2014 at 2:58 PM
What is the maximum number of users per system?
9500 finger templates. If each user has 2 fingers enrolled, maximum of 4750 users.
Wed, 12 Nov, 2014 at 2:59 PM