FAQ

Questions we get on a regular basis.

What is the maximum number of units that can exist on a single system?
There is no limit to the number of units on a system.
Wed, 12 Nov, 2014 at 3:00 PM
Can access for individuals be restricted to specific days or times of day?
Yes, the supporting software allows the administrator to set time restrictions and/or time bands on access for users and groups of users at each fingerprint...
Wed, 12 Nov, 2014 at 3:02 PM
Can't someone just force an authorized user to gain access?
Up to two “duress” fingers can be enrolled for each user. Using a duress finger to gain access triggers a silent alarm.
Wed, 12 Nov, 2014 at 3:05 PM
Can someone reverse-engineer a biometric template to generate a fingerprint?
Digitus fingerprint templates are protected by a proprietary encryption protocol. Even if someone could break the encryption, the template in its raw form i...
Wed, 12 Nov, 2014 at 3:07 PM
Can the system be fooled with a fingerprint impression of an authorized user?
No. The Digitus biometric scanner uses live silicone with built-in live finger detection to ensure the presence of a living finger. The system cannot be com...
Wed, 12 Nov, 2014 at 3:08 PM
Can someone gain access by simply shorting the wire on the fingerprint reader?
No. The fingerprint reader has no direct connection to the lock. The lock controller, which is never accessible from outside a locked door, provides the con...
Wed, 12 Nov, 2014 at 3:09 PM
Can someone gain access to an area secured with networked units by attacking the network?
No. All door-open commands are encrypted with Digitus’ proprietary code-hopping encryption system.
Wed, 12 Nov, 2014 at 3:11 PM
What about maintenance contracts for your technology?
Digitus offers a comprehensive maintenance program, “db Infinity”. The program includes hardware coverage and unlimited telephone, email and remote support....
Wed, 12 Nov, 2014 at 3:12 PM
What is the network port speed on a Bus Controller / Sentry
Both the Digitus Bus Controller and Sentry devices are 100mbit full duplex.
Thu, 7 Feb, 2019 at 8:59 AM