Self Help

Enline RFID Frequencies
The model number of the Enline will determine which card types it will reader:   Enline-2 has no card reader Enline-3p will read 125KHz cards Enl...
Mon, 15 Dec, 2014 at 10:48 AM
Realtime Events not displaying in System Status
Start by browsing to db Bus tab and Bus Controllers sub tab. Right click on the controller and choose Clear Logs. If the issue continues, refer to d...
Mon, 29 Dec, 2014 at 9:30 AM
Users menu not populating
If the Users tab is not populating, especially after an update, open the DAS Database Configuration Utility and click the "Apply Updates" button. ...
Tue, 20 Jan, 2015 at 4:45 PM
Device Offline in DAS-SQL
If a device is offline in DAS-SQL, but will respond to a ping, the Ethernet Utility can be used to access and reboot the device. It should come back online ...
Tue, 13 Jan, 2015 at 3:12 PM
Continuous Access Entries - Nexus Duo
If you are seeing a constant, continuous event entry in DAS-SQL related to a Duo, check the authentication methods on both Device 1 and Device 2. They shoul...
Wed, 14 Jan, 2015 at 2:01 PM
Error Writing to Registry Message
Generally this points to the server, provided the initial setup of the client has already been completed. Stop the BiometricAccess service on the server and...
Thu, 15 Jan, 2015 at 3:56 PM